Driver Programs Administrator

Role Responsibilities

"Are you passionate about organizing and driving success? We're looking for a detail-oriented, proactive Driver's Programs Administrator to join our team! If you have strong communication skills, a knack for coordination, and a drive for efficiency, this is the opportunity you've been waiting for. Help us shape the future of transportation – apply today!"
 

Responsibilities: 
The main responsibilities of this position are (but not limited to):
 

1.  Responsible for monitoring licensed Driver Examiners, Driving Instructors, Senior Driving Instructors, Driver Training programs and Special Delivery Agents in accordance with the provincial regulations, policies, and guidelines.

• Monitor driver examiners conducting road tests to ensure consistency in adhering to provincial regulations, policies, and guidelines.
• Monitor Senior Driving Instructors during classroom theory and practical in-car portion of the driver training program.
• Monitor Driver Examiners, Driving Instructors and Driver Training Schools to ensure program integrity.

2.  Responsible for screening driving instructors, special delivery agents and instructors, as well as the testing of driving instructors.

• Screen all applicants for driver examiners, driving instructors, senior driving instructors and special delivery agent’s applicants to ensure compliance with licensing requirements.
• Conduct theory and practical examinations for driver instructor applicants in all licence classes.

3.  Responsible for screening, testing and training driver examiner applicants.

• Screen all driver examiner applications to ensure they meet provincial qualifications.
• Conduct theory and practical examinations for examiner applicants.
• Conduct entry-level and advanced driver examiner training courses.
• Conduct all road tests for licensed driver examiners wanting to upgrade their operator licences.

4.  Responsible for establishing driver training schools

• Ensure school meets all requirements as defined in the school opening procedure.
• Inspect and approve Class 1/3 and Class 6 "on lot" training areas.

5.  Responsible for program audits and monitoring to ensure that all driver training schools and instructors, special delivery agents, and driver examiners comply with all the related legislation, policies and procedures.

• Complete audits on an annual basis with additional audits conducted when problems are noted during regularly scheduled audits or if a complaint is received that would require an audit to verify.
• At the discretion of the DPA, individual program audits and monitoring can be moved to a 2-year cycle.  
• Inspect driver training records, condition of premises, ensure senior instructor duties have been complied with, reconcile controlled inventory and determine audit frequency.

Role Responsibilities continued

6.  Responsible for program administration.

• Create and maintain physical and electronic files for Driver Examiners, Driver Training Instructors and Driver Training Schools.
• Approve licences for driver examiners, driver training instructors, driving training schools and special driver agents training program.
• Track and issue government audited inventory and other supplies to examiners, school and agents.

7.  Responsible for initiating and conducting investigations into complaints or concerns regarding driver examiners, driver training instructors, driver training schools or special delivery agent programs in conjunction with the Special Investigations Unit (SIU).

• Obtain information from complainants and those under investigation by conducting interviews, reviewing client records and conducting client surveys.
• Maintain complaint files in accordance with internal policy.
• Using problem-solving skills to take the appropriate steps to rectify the situation, complete all the required documentation.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education

Assets:

• A high degree of diplomacy and tact is essential to effectively regulate independent driver training school owners, special delivery agents, driver training instructors and driver examiners.  An administrator's challenge is to balance the entrepreneurial needs and wants with the provincial regulatory and operational requirements.
• DPAs must have the ability to complete a clear and concise written report providing concrete recommendation and solutions in the event of a complaint or as a result of an audit.
• DPAs must be able to demonstrate and be knowledgeable in safe driving practices and defensive driving habits to be able to assess driving skills in relation to examiners and instructors and to develop related policy.
• DPAs must have a detailed working knowledge of legislation and regulations such as the Traffic Safety Act, Driver Training and Driver Examination Regulation, and all associated regulations and orders, as well as departmental policy and procedures. (
• DPAs require highly developed written and verbal communication skills, including the ability to develop and deliver recommendations to management and deal effectively with a broad range of stakeholders.
• DPAs require highly developed organizational and time management skills, including the ability to manage multiple responsibilities within a dynamic environment with heavy caseloads.
• Commitment to client services by confidentiality, discretion, tact, continuous improvement and innovation.

Notes

This is a permanent, full-time role with standard weekly hours of 36.25, from Monday to Friday, 8:15 AM to 4:30 PM. The position is on-site at Willow Glen Business Park, Calgary, and the successful candidate will be required to work from the office.
 

Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.
 

Candidates with lesser qualifications may be considered at a lower classification and salary.
 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
 

Links and information on what the GoA has to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.