Dispute Resolution Services Supervisor

Role Responsibilities

Are you a passionate expert in conflict intervention or alternative dispute resolution? Do you thrive in leadership and relationship-building, and are eager to enhance your roster management skills? If so, we have an exciting opportunity for you to join our dynamic team!

Reporting to the Manager of Dispute Resolution Services, you will work within current legislation, department policy and office procedures to lead, coordinate, and oversee delivery of the Brief Conflict Intervention Program. This includes providing leadership and support for Program staff and a roster of contracted service providers located throughout Alberta.

Key Responsibilities:

• Leadership, supervision, and support for staff and contracted service providers who deliver Brief Conflict Intervention Program services.
• Coordination of Brief Conflict Intervention services, ensuring quality of services and that program policies and procedures are understood and followed.
• Screen cases for eligibility, coordinate service referrals, review and forward BCI Reports as required to meet court and program reporting requirements.
• Act as point of contact for the program, communicate, and collaborate with program stakeholders including Resolution Services’ and court staff, judiciary, and the public to ensure effective and efficient delivery of program services and to support program development and address any issues impacting delivery of services.
• Help lead and participate in program development and operational planning initiatives and/or other projects aimed to improve services for families, including the initial development and implementation of the Brief Conflict Intervention Program.
• Help lead and coordinate recruitment, onboarding, and mentorship/coaching processes for contracted program service providers.
• Collaborate with, inform, and provide recommendations to management, and direction to contracted service providers specific to topics impacting the Brief Conflict Intervention Program.
  
  

As the ideal candidate, you bring:

• Strong leadership, supervisory and project management skills.
• Excellent verbal and written communication skills.
• Knowledge of Family Law legislation including the Family Law Act, Divorce Act, Protection Against Family Violence Act, Child Youth & Family Enhancement Act, Inter jurisdictional Support Orders Act, Child Support Guidelines, Alberta Rules of Court, and Practice Notes.
• Knowledge of theories related to underlying causes and behaviors associated with family conflict, the impacts of conflict on child development, family violence, and working with parties experiencing addictions and mental health challenges.
• Alternative dispute resolution training and experience providing mediation and alternative dispute resolution services for families.
• Awareness of family court processes, court connected programs and community resources for families in conflict.  
• Ability to work independently and collaboratively.
  
  

Please click on this link to view the job description for this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The successful candidate will possess the following competencies:

• SYSTEMS THINKING – You consider how mediation best practices, resources, community supports, optics affect the coordination of services.
  
  
• CREATIVE PROBLEM SOLVING – You are involved in team outreach, engagement, planning and operational meetings at various levels to understand program issues, collaborate with the correct stakeholder and implement solutions.
  
  
• BUILD COLLABORATIVE ENVIRONMENTS – You use strong interpersonal and relationship building skills to consult and influence different professions (lawyers, mediators, clinicians and other conflict resolution practitioners) and communicate on shared goals for DRS programs.
  
  
• DRIVE FOR RESULTS – You oversee service delivery and actively monitor, evaluate and adjust workflows as appropriate for the unit's goals and broader division goals.
  
  
• AGILITY – You implement and provide feedback on new policies, and procedures, and actively seek out areas for improvement. In your participation on several committees and working groups, you work to identify and resolve policy issues and service delivery gaps.

Qualifications

Required: A Bachelor of Social Work and two (2) years of related experience in Alternative Dispute Resolution, Mediation, or Conflict Management.

The following equivalencies will be considered:

• Master of Social Work and 1-year related experience, OR
• Related University Degree (e.g., Dispute Resolution, Law, or Social Sciences such as Sociology and Psychology) and 4 years related experience, OR
• Related Diploma and 5 years related experience, OR
• Related Certificate and 6 years related experience.

Assets
Preference will be given to candidates with:

• Leadership/supervisory work experience (including acting roles or examples where you led a team – please ensure these are clearly outlined in your resume).
• Significant knowledge, supplemented by experience, of theoretical models, specialized techniques, and practical and theoretical processes related to alternative dispute resolution.
• Training and/or work experience in family violence and safety screening processes, family conflict dynamics, and the impact of conflict on child development.
• Experience working with families in conflict in a court environment, and/or with family court diversion programs.
• Training and/or work experience delivering parenting intervention, parenting coordination, and/or parenting assessment services.
• Work experience completing Voice of the Child Reports.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Position Information:

• Position Available: One permanent, full-time position.
• Location: Edmonton or Calgary, depending on the successful candidate's location.
  
  

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.