Audio Visual System Specialist

Role Responsibilities

We're looking for a tech-savvy, detail-driven Audio-Visual System Specialist to help us deliver seamless AV experiences that wow. If you thrive in high-tech environments, love solving complex system puzzles, and want to be at the forefront of cutting-edge AV integration—this is your stage. 

Reporting to the AV Team Lead, the Audio-Visual (AV) Analyst plays a critical role in ensuring seamless, enterprise-level support for AV and video conferencing technologies within the Alberta Courts. In this position, you are responsible for maintaining, troubleshooting, and optimizing the technical infrastructure that supports courtroom proceedings across multiple judicial levels, ensuring that technology enhances rather than disrupts the legal process.

As an AV Analyst, you are an integral member of the Court Technology Services (CTS) team, providing direct, hands-on support for audio-visual control systems, real-time communication platforms, and digital courtroom technologies. The role requires expertise in AV system integration, programming, cybersecurity, networking, and cloud-based collaboration tools, enabling the delivery of high-quality, secure, and scalable AV solutions. 
Some duties and responsibilities include but not limited to are:

• Technical Support & Troubleshooting: 
  Provide day-to-day operational support for courtroom audio-visual (AV) and video conferencing systems. 
  Diagnose and resolve issues related to AV equipment, ensuring minimal disruption to court proceedings. 
  Escalate complex technical issues to senior analysts or the AV Team Lead when necessary. 
  Assist in developing temporary workarounds for unresolved technical issues. 
   
• AV System Maintenance & Equipment Management: 
  Perform routine maintenance and system health checks on installed AV equipment. 
  Track and document inventory of AV systems, assisting in equipment lifecycle management. 
  Coordinate with vendors for equipment servicing and repairs as required. 
  Schedule system updates and ensure firmware/software patches are applied regularly.
  
  
• Networking & System Administration Support: 
  Assist with the configuration and maintenance of IP-based AV systems within enterprise networks. 
  Support basic network troubleshooting for AV devices, including firewall rules, VPN connectivity, and bandwidth utilization. 
  Collaborate with IT teams to integrate AV systems with cloud-based collaboration tools (e.g., Microsoft Teams, Zoom, Webex).
  
  
• Programming & Scripting (Basic Automation): 
  Assist in writing simple scripts (Crestron, Extron, Biamp, or Cisco) to automate basic AV system processes. 
  Support API-based integrations between AV platforms and enterprise applications under senior analyst guidance.
  
  
• Cybersecurity & Compliance Support: 
  Follow established security protocols for AV system encryption and access control. 
  Assist in ensuring AV technologies comply with Government of Alberta’s security policies. 
  Participate in periodic security audits for AV infrastructure.

Role Continue

• Project Assistance & System Upgrades: 
  Support the installation, testing, and deployment of new AV equipment and technology. 
  Assist in system analysis and planning for future AV enhancements. 
  Participate in pilot testing of new AV features and provide feedback to the AV Team Lead.
  
  
• Commissioning & Quality Assurance: 
  Assist in testing and validating new AV installations to ensure they meet operational requirements. 
  Work alongside senior analysts to verify contractor work and report inconsistencies in system performance.
  
  
• Scheduling & Coordination: 
  Support the scheduling of courtroom AV technology, including special-purpose rooms and mobile AV solutions. 
  Work with internal stakeholders to ensure AV equipment is available and operational for court sessions.
  
  
• Training & Documentation: 
  Provide basic training to court staff on the use and maintenance of AV systems. 
  Assist in updating and maintaining AV system manuals and technical documentation.
  
  
• Cross-Team Support: 
  Offer supplementary technical support to the Desktop and Network teams as needed. 
  Collaborate with other IT teams to ensure AV systems align with broader IT infrastructure.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Drives for Results: Self-starter, constantly looking for ways to improve. Is reliable, works independently, and will seek out guidance when lacking information or where there are competing priorities. Sets goals, reports on progress and takes accountability for areas of responsibility.

Systems Thinking: You are aware of the priorities and goals of the Training Academy and strive to create a culture of service excellence in order to positively impact the ability of the branch to meet those goals.

Builds Collaborative Environments: You lead and contribute to the conditions that promote information sharing, teamwork and creative thinking to create outcomes that support the goals of the Training Academy. Respects differing opinions and recognizes conflict then works towards achieving common purpose.

Develops Networks: You communicate regularly with team members and demonstrate a strong ability in fostering positive and effective relationships.

Agility: You have a strong ability to anticipate, assess and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.

Creative Problem Solving: You challenge the status quo and embrace a creative and innovative approach in order to find solutions which ensuring the most effective and efficient delivery of service.

Qualifications

Required:

• Two-year technical diploma in (Electronic Engineering, Audio Engineering) or related field plus two years experience in Broadcast, Audio Technician/Specialist, or work full time with an Audio/Visual company or related experience; or equivalent as described below.

Equivalency: Directly related education or experience considered on the basis of: 

• 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education
   

Assets & preferences:

• Post secondary education in Electronics Engineering Technology or experience in related roles would be an asset.
• ITIL V3 Foundation training/ certification would be an asset. 
• Working knowledge of safe OH & S practices and procedures.
•  Working Knowledge of Teams Admin Centre (M365/Azure Cloud), voice, Crestron, Dante, video and audio topologies and secure communication technologies and protocols.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

• One full time permanent positions located in Edmonton.
• One full time permanent position located in Calgary.
  
  
• Successful candidate will be required to undergo a security screening.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. 
• Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.