Apprentice Investigator

Role Responsibilities

The Consumer Investigation Unit (CIU) Apprentice Investigator is an entry-level investigator position. You will conduct investigations into allegations of violations of Alberta's Consumer Protection Legislation, obtain evidence for purpose of seeking the truth, and taking appropriate enforcement action. Investigations assigned directly to you will generally be a lower level of complexity. You may also work in a team led by more senior investigators who are conducting complex investigations completing assigned investigative tasks.

Investigators are required to promote a fair marketplace by providing information to the public and business community and they will also be required to provide testimony in Court or Administrative Enforcement Appeal Hearings.

The successful candidate will require:

• Ability to complete Alberta Peace Officer Investigator training and be eligible to obtain a Peace Officer appointment.
• Ability to learn Alberta's Consumer Protection legislation, apply this knowledge to conduct investigations and enforce this legislation.
• Knowledge of the Criminal Code and ability to enforce specific criminal code sections in fraud and theft as some investigations may also involve allegations of criminal activity.
• Knowledge and training in conducting investigations, gathering evidence, service of legal documents and report writing.
• Excellent listening, writing and verbal communications skills.
• The ability to work well within a team, with the public, businesses, industry associations and other law enforcement agencies. 

The successful candidate is expected to have:

• Excellent organizational, time management skills and ability to pay attention to details and communicate details both in writing and verbally.
• Excellent negotiation, judgement, conflict resolution and mediation skills
• Good knowledge of Microsoft Suite program and functions including word, outlook and excel.
• Ability to learn computer applications such as corporate registry, motor vehicle records and others for database searches, CIU records management system 

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. 

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Systems Thinking: You consider how your access and privacy decisions impact not only the client ministry but the broader Government of Alberta, ensuring consistency and alignment with cross-ministry priorities. You recognize the interdependencies between legislation, policy, and public interest, applying this lens to develop sound, strategic recommendations.

Build Collaborative Environments: You lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes. You will partner with diverse internal and external stakeholders with the opportunity to mentor and coach junior staff to provide consistent, effective and efficient access to information services.

Develop Networks: You proactively build networks, connecting, and building trusted relationships with different stakeholders. Strong human relations skills such as diplomacy, political astuteness, conflict resolution, proactive problem-solving, negotiating, influencing, and sensitivity are desired skills to interact with stakeholders.

Creative Problem-Solving: You have the ability to assess options and implications in new ways to achieve outcomes and solutions. You will seek clarity and, constructively challenge the process to eliminate barriers to encourage creativity and innovation. Strong critical-thinking skills will provide benefits to successfully identifying alternative solutions.

Agility: You adapt quickly to shifting priorities, tight deadlines, and emerging challenges while maintaining accuracy and compliance. You remain composed and solutions-focused in high-pressure situations, responding effectively to unexpected or complex access issues.

Qualifications

Minimum Requirements

• Two-year diploma in a related field; no experience required; or equivalent as described below. 

The following equivalencies may be considered

• One year certificate with a minimum of one year of related experience
• No formal education with two years of related experience. 

The successful candidate will require

• Ability to learn Alberta's Consumer Protection legislation, apply this knowledge to conduct investigations and enforce this legislation.
• Knowledge of the Criminal Code and ability to enforce specific criminal code sections in fraud and theft as some investigations may also involve allegations of criminal activity.
• Training in Alberta’s Consumer Protection legislation as some investigations may involve contraventions of the Act and Regulations
• Knowledge and training in conducting investigations, gathering evidence, service of legal documents and report writing.
• Excellent listening, writing and verbal communications skills.
• The ability to work well within a team, with the public, businesses, industry associations and other law enforcement agencies. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

The competition will be used to fill one (1) Temporary position for up to 4 months.

The successful candidate will be required to work in Calgary, scheduled Monday to Friday, 7.25 hours per day for a total of 36.25 hours per week.

Please ensure your resume highlights how your previous work experience is related to the qualifications and requirements for this position. Resumes should clearly state the employment dates on your resume with the month and the year. This will be used to evaluate written communication and attention to detail required by this position.

What We Offer:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.