Appeals Operations Coordinator

Role Responsibilities

As the Appeals Operations Coordinator, you will lead and support front‑line appeal operations across the province. Reporting to the Manager, Appeals Operations, you will supervise Appeals Assistants, coordinate logistics and scheduling for appeal hearings, support Appeal Panel members and ensure the efficient and effective delivery of administrative functions that are vital to the appeal process.

This position is well suited to someone who is highly organized, nimble, comfortable with technology and able to pivot quickly as priorities change. You will play a critical part in maintaining operational readiness, supporting the systems essential to appeal management and ensuring Albertans receive timely, accurate and respectful information about their appeal.

You will work closely with the Manager, Appeals Operations, in a collaborative environment where initiative, continuous improvement and strong communication are encouraged.

This position also offers opportunities to further develop leadership capability while overseeing province‑wide appeal operations.

The work of the Appeals Operations Coordinator is fast‑paced and varies significantly from day to day, which makes it an excellent role for someone who wants to work in a complex environment with diverse operational responsibilities.

Coordinate Appeal Operations

• Manage logistics and administrative support for appeal hearings across the province.
• Ensure availability of hearing rooms, interpreters, court reporters and security services.
• Respond to inquiries from the public and from elected officials regarding the appeals process.
• Track notices of appeal, schedule hearings and monitor active appeals for timely progression.
• Communicate with appeal parties regarding scheduling and resolution updates.

Lead and Supervise Appeals Assistants

• Provide direction, guidance, coaching and performance feedback.
• Assign and distribute workloads based on appeal volume and hearing locations.
• Ensure records are managed in accordance with Government of Alberta policies and retention schedules.
• Foster a collaborative and productive team environment.

Support Appeal Operations Technology

• Troubleshoot issues and act as liaison between the Secretariat and developers.
• Coordinate enhancements, testing and changes to appeal systems.
• Support training needs for Appeals Assistants and Citizen’s Appeal Panel members.
• Ensure readiness in the event of system disruptions.

Support Appeal Panels

• Coordinate logistics and preparation for Citizen’s Appeal Panel members.
• Support development and delivery of training materials for panel members.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:  https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Creative Problem Solving:  You identify issues, work collaboratively to find solutions and contribute ideas to enhance processes and support appeal operations.
• Agility:  You remain flexible and calm in a dynamic environment and adjust quickly as priorities evolve.
• Systems Thinking:  You consider how scheduling, technology, panel support and public inquiries connect, and make decisions that support the broader appeal process.
• Build Collaborative Environments:  You foster open communication, listen actively and contribute to a respectful, solutions‑focused team culture.
  
  

Qualifications

Minimum Requirements:

• High school diploma and four years of related experience. 
  
  

Equivalencies: Directly related experience or education considered on the basis of:

• One year of experience for one year of education or one year of education for one year of experience.
• For example:
  • Related diploma and a minimum of two years related experience
  • Related certificate and a minimum of three years related experience

Assets:

• Related post-secondary education or training.
• Experience in project management, program delivery, frontline service environments or in a quasi‑judicial or administrative justice setting is considered an asset.
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Hours of Work: 36.25 hours per week, Monday – Friday. 

Final candidates will be required to undergo security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.