Seasonal Visitor Services

Role Responsibilities

Seasonal Visitor Services staff work as a part of a team to provide visitors to Bow Habitat Station with a positive, professional, informative and personable experience. This position collaborates with a larger front-line team and adheres to established policies and procedures to ensure quality and consistency in visitor services. Through various communication pathways and channels, you will lead the charge on implementing BHS’ Visitor Services Strategy that goes beyond ticket sales and loyalty programs and aims to foster community and lifelong connections with Alberta’s environment.

Key responsibilities include, but are not limited to:

•    Supporting exceptional visitor experiences at every touchpoint of their customer journey from online to on-site. 
•    Processing admission, equipment rentals, café and gift shop sales.
•    Responding to phone, in person and email inquiries.
•    Collecting visitor feedback and data. 
•    Assisting with other departmental duties as required.

This role requires a dedicated individual who is an exceptional verbal and written communicator.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

How Competencies will apply to this role:

Agility: The capacity to anticipate, evaluate, and swiftly adapt to shifting priorities, maintain resilience during uncertain times, and excel in a dynamic work environment.

Building Collaborative Environments: Takes the lead in fostering collaborative environments by encouraging respectful, open dialogue, valuing diverse expertise, and enabling teams to work productively toward shared goals.

Systems Thinking: Recognizes that work within the Alberta Public Service operates within a broader, interconnected system, where actions in one area can have wide-ranging impacts across teams, projects, and external partners, and applies systems thinking to understand these relationships and outcomes.

Creative Problem Solving: The ability to evaluate options and consequences in novel ways to develop innovative solutions and achieve desired outcomes.

Drive for Results: Effectively sets goals to prioritize work and proactively seeks advice or guidance when needed. Recognizes program objectives and ones’ own contributions through service delivery, performance, and interpersonal interactions to ensure future success.

Develop Self and Others: Takes initiative to stay current on skills, approaches, and technologies in their field of work. Reflects on own performance to understand success, participates in developmental activities, and contributes to team learning by sharing information, knowledge, and experiences.

Qualifications

Minimum Requirement - A completed High school diploma

Additional Requirements:

•    Please include a cover letter with your application explaining why you would be a good fit for the Visitor Services role at Bow Habitat Station.
•    Ability to obtain a clear criminal record check.
•    Ability to work routine Tuesday through Saturday schedule.
•    Flexibility to work the occasional evening shift.

Assets:
•    Demonstrated point of sales and computer literacy.
•    Experience in cash handling.
•    Excellent in-person customer service skills for a wide range of audiences (interacting with toddlers, youth, adults and seniors).
•    Strong verbal and written communication skills.
•    Knowledge of Alberta fish, wildlife and/or aquatic ecosystems.

All candidates must be 18 years of age or older prior to start date.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

•    This is seasonal wage position located in Calgary – 36.25 hours per week. 
•    All candidates must be 18 years of age or older and undergo a clear criminal record check prior to their start date.

What We Offer:

Wage employees receive 11.6% in addition to regular wage earnings in lieu of paid holidays and vacation leave:
•    5.6% of regular wage earnings instead of paid holidays
•    6% of regular wage earnings instead of annual vacation pay

Shift differential and opportunity to work overtime, evening, and weekend shifts

About your application:
•    Please include a cover letter with your application explaining why you would be a good fit for the Visitor Services role at Bow Habitat Station.
•    Terms of employment in your resume are to be identified in dates, months, and years, highlighting applicable duties or achievements at the respective role.
•    Those selected for an interview are requested to bring three (3) work-related references.

Any costs associated with obtaining required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.
•    Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance

Resources for applicants:
•    https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
•    https://www.alberta.ca/alberta-public-service-hiring-process.aspx
•    https://alis.alberta.ca/look-for-work/