AMS Coordinator - Wildfire

Role Responsibilities

The Software Delivery branch is looking for a Wildfire AMS Coordinator reporting to the Team Lead within the Wildfire Applications Unit. Serving as a primary interface between application end users, provincial business specialists, and various application maintenance and technical support resources, Wildfire AMS Coordinator has key responsibilities to support the Wildfire Management Branch with its applications. This includes requirements gathering and analysis, end user system support, application training development and delivery, user acceptance testing, and change management. The position maintains an extensive understanding of business processes and the effective resolution of a wide variety of user issues as they arise.

The responsibilities of this role include:

• Drawing on extensive knowledge of business and client needs to support enhancement projects from inception to completion including:
  • Collecting business requirements and developing them into designs for enhancements to applications.
  • Liaising between business and technical resources during development.
  • System testing solutions and supporting user acceptance testing.
  • Coordinating the organizational changes resulting from implementation of technology and business process reengineering. 
• Promoting and supporting data integrity.
• Consulting with the business area and making recommendations for system and business improvements.
• Providing end user support, including overtime, evenings, and weekends during wildfire season. At times, travel is required to deliver end user support. 
• Identifying and analyzing application problems and solutions.
• Administering application access.
• Reporting and data analysis.
• Support and development of end user training (e.g., creating user documentation and self-serve video tutorials)
• Identifying and applying Artificial Intelligence (AI) capabilities (e.g., automation, analytics, and knowledge tools) to improve application support, enhance user experience, and optimize business processes within the Wildfire Management environment.

To be successful in this position, you will demonstrate:

• Strong consultation, mediation, and decision making skills.
• Strong communication skills.
• Ability to contribute to a team environment.
• Ability to apply sound judgement.
• Strong research and analytical skills.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Qualifications

Requirements:

• University degree in a related field such as Information Technology, Computer Science, Business, Forestry, or Emergency Management.
• Strong diplomacy and abstract thinking skills.

Equivalencies:

• A related two-year diploma and a minimum of two (2) years of related experience; or
• A related one-year certificate and a minimum of three (3) years of related experience; or
• A minimum of four (4) years of related experience in lieu of formal education.

Assets:

• Experience utilizing business-specific systems and applications within or in support of a wildfire management organization.
• Knowledge of Wildfire Management Branch's mandate, business processes and roles, policies, standard operating procedures, and business plan goals.
• Experience delivering user-centered support services.
• Experience working with multiple clients, each with diverse business goals.
• Experience working in complex environments with shared data and abundant data interdependencies.
• Experience utilizing query tools to extract data from databases.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Permanent, Full-time position      

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Alberta

Final candidates will be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.