Appeal Officer

Role Responsibilities

Reporting to the Appeals Lead, the Appeals Officer supports the appeal process by providing effective case management by problem solving sensitive and complex file issues, coordinating the scheduling of hearings, preparing time extension files for the Minister’s Delegate, and finding efficiencies in the process. 

The Appeals Officer acts as the active and primary contact person for parties to an appeal, providing an informed and consistent hearing process in accordance with a number of policies, guidelines, and related legislation.

This position involves making case file notes, briefing materials and creating a wide variety of written documents to provide information to parties on their appeals or senior management on sensitive files. It is essential for the Appeals Officer to maintain contact with parties throughout the appeal process, and identify and address any pre-hearing matters to ensure full participation in hearings.

Duties include but are not limited to:

• Providing administrative support for all appeals by making contact to obtain, clarify and confirm pertinent information required to facilitate timely appeals.
• Informing, educating and consulting with parties and stakeholders on appeals and the appeal process.
• Managing complex appeals.
• Providing support in the development and implementation of appeal processes and procedures.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

To be successful in this role, a candidate will demonstrate:

• Creative Problem Solving
• Drive for Results 
• Agility 

Qualifications

Minimum Recruitment Standard: Two-year Diploma or Degree in public administration, social science, law, paralegal; no experience required. 

Equivalency: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets:

• Experience in a legal or quasi-judicial environment.
• Experience with complex issue interpretation and conflict resolution.
• Strong interpersonal and communication skills.
• Experience working with diverse and/or vulnerable population (i.e., individuals with social barriers, mental health issues and a variety of challenging circumstances).
• Experiencing understanding and interpreting legislation.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Final candidates will be required to undergo a security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees: 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca 
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs