Team Lead, Training and Technical Support

Role Responsibilities

Reporting to the Director, Client Services and Support, the Team Lead, Training and Technical Support, is responsible for supervising and leading a team of professionals tasked with the development of a modernized approach to training and development that is grounded in adult learning principles. The application of this approach will help to support the achievement of a competent, consistent and credible organization and team.

Are you passionate about building talent pipelines, modernizing service delivery, and leading change? As the Team Lead, Training and Technical Support, you will play a pivotal role in shaping the future of Land Titles and Surveys by leading a team dedicated to learning and development, quality assurance, and digital transformation.

This position is ideal for a strategic thinker and collaborative leader who thrives in a dynamic environment and is committed to improving services for Albertans. You will leverage subject matter experts to design and implement training programs grounded in adult education principles that reduce risk and associated costs, while enhancing skills, reducing errors and increasing confidence of our team members and the public.

Responsibilities included but not limited to:-

•    Lead and Inspire: Supervise a team of professionals, providing mentorship and coaching to foster growth and engagement.
•    Drive Learning Excellence: Design, implement, and evaluate training programs aligned with adult learning principles to build a skilled workforce.
•    Champion Quality: Establish and maintain quality assurance and control systems to ensure consistent, high-quality service delivery.
•    Modernize Services: Develop and maintain electronic tools and resources that improve client experience and support modernization initiatives.
•    Collaborate and Influence: Work across LTS and ministry teams to integrate best practices in learning, quality assurance, and digital communications.

To be successful in this role:- 

•    High level of analytical skill is required when interfacing with all parties and stakeholders, as well as a clear understanding of all impacts to parties and stakeholders.
•    Creative problem solving is required to mitigate risk and/or seek resolution for management of ongoing issues.
•    Persuasiveness and ability to influence when formulating recommendations and providing consultation on learning policy and programs, and corporate initiatives.
•    Ability to work in ambiguity.
•    Provide guidance, direction and coaching to the full Land Titles and Surveys team. 
•    Must have strong leadership skills and relationship-building, facilitation and project management skills, including procurement and contracting.
•    Effective oral, written and interpersonal communication skills.
•    Considerable experience in training design, development, implementation and/or delivery, and evaluation.
•    Experience with Land Titles and Surveys services is an asset.
•    Experience developing and implementing e-based learning, tools and forms is an asset.
•    A cover letter is required with your application, outlining how your education and experience aligns with this role

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Drive for Results:  Takes and delegates responsibility for outcomes:

Develop Self and Others: Seeks out learning and knowledge-sharing opportunities:

Creative Problem Solving: ocuses on continuous improvement and increasing breadth of insight:

Develop Networks: Leverages relationships to build input and perspective:

Systems Thinking:  Considers inter-relationships and emerging trends to attain goals:

Qualifications

University degree in Education, Adult Education, Curriculum  Development, Instructional  Design or any other related field  with minimum 4 years of related experience

Equivalency: Directly related education or experience considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education. 

The Following will be considered Assets

•    Proven leadership and team management experience.
•    Expertise in training design, development, and evaluation, including the ADDIE or similar models.
•    Strong project management and relationship-building skills.
•    Experience with e-learning tools and electronic resource development, like Captivate and Articulate.
•    Familiarity with Land Titles and Surveys services

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

•    Position is located McFarlane Tower and Alberta Government Services Building (710 4th Ave SW, Calgary) or John E Brownlee Building (10365 97 St NW, Edmonton) 
•    Recruiting to fill one (1) Permanent Full- Time position.
•    Candidates chosen to move to next steps may undergo a written assessment

•    If a security screening is required;
•    Final candidates will be required to undergo a security screening.
•    (Optional: Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.)

If temporary assignments or under-fills will be considered;
•    Northern Allowance.
•    Shift work.
•    Travel; etc.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca.
•    Management Employees Pension Plan (MEPP) - https://www.mepp.ca.
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.

• • Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
  • Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
  • Positive workplace culture and work-life balance.
  • Leadership and mentorship programs.